What is the ConnectWise Service Called?

 Many businesses and Managed Service Providers (MSPs) have heard of ConnectWise, but not everyone knows what the service is actually called or how it works. ConnectWise is more than just a tool — it’s a full suite of IT management products designed to help companies run smoother, deliver better service, and manage IT tasks in one place.


The main service is known as ConnectWise Manage, but the ConnectWise brand covers several solutions that work together. These tools help with everything from remote monitoring to ticketing and billing.

The ConnectWise Platform

ConnectWise is best known for its powerful Professional Services Automation (PSA) software called ConnectWise Manage. This core product handles ticketing, project management, time tracking, invoicing, and client communications. For many MSPs, it’s the backbone of their daily operations.

ConnectWise also offers tools for Remote Monitoring and Management (RMM) through ConnectWise Automate. This allows IT teams to keep an eye on client systems, install updates, and solve problems remotely. By combining PSA and RMM, MSPs can deliver better, faster service without needing multiple vendors.

Other Key ConnectWise Services

ConnectWise doesn’t stop at PSA and RMM. It also provides cybersecurity, backup, and remote control services. For example, ConnectWise Control allows technicians to connect to client machines securely and solve problems in real time. This is a big help for remote work and quick fixes.

Additionally, ConnectWise offers tools to help with quote and proposal management through ConnectWise Sell, and network operations through ConnectWise Command. All of these services are designed to work together to help MSPs save time and boost productivity.

Why Companies Use ConnectWise

One reason MSPs choose ConnectWise is because it brings many IT services under one roof. Rather than juggling different tools for tickets, monitoring, billing, and reporting, everything can be handled in one system. This saves time and reduces errors.

It also helps teams keep clients happy by making sure nothing slips through the cracks. When a new ticket comes in, it can be assigned, tracked, and billed properly without manual work. This leads to better client communication and faster problem-solving.

The Role of a ConnectWise Consultant

Using ConnectWise effectively often takes more than just signing up. Many companies work with a ConnectWise consultant to get the most out of the platform. These consultants help businesses set up the software, customize workflows, and train staff to use it properly.

A consultant can also help integrate ConnectWise with other tools and make sure reports provide the right information. This support helps MSPs avoid common setup mistakes and unlock the full value of the system.

ConnectWise vs. Kaseya: Another Popular Choice

While ConnectWise is a popular choice, it’s not the only one. Another big name in the industry is Kaseya. Like ConnectWise, Kaseya provides remote monitoring, management, and automation tools. Many businesses turn to Kaseya Consulting services to get expert help setting up their platform.

Both platforms help MSPs stay organized, deliver proactive support, and automate repetitive tasks. The right choice often comes down to what works best for your specific processes, clients, and goals.

Final Thoughts

So, what is the ConnectWise service called? At its core, the main product is ConnectWise Manage, but the company offers a full suite of tools under the ConnectWise name. These solutions work together to help MSPs and IT departments handle tickets, monitor systems, manage billing, and provide better service.

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